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CIPS Global Logistics Strategy Sample Questions (Q141-Q146):
NEW QUESTION # 141
Jane, a supply chain manager, is attending a seminar on reverse logistics. She is curious about the factors contributing to the increasing influence of reverse logistics. Which of the following options best explains the reasons for this growing influence?
Answer: A
Explanation:
The growing influence of reverse logistics is primarily attributed to the increase in product returns and various factors such as economic, marketing, environmental, legislative, and social aspects. [P-149]
NEW QUESTION # 142
Mr. Mark works as a customer service manager for an e-commerce company called "ShopSmart." ShopSmart sells a wide range of products online, and Mark's team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find the solution for the issue and select preventive measures.
Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.
Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.
Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.
Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.
Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.
Solution for the issue:
Answer: B
Explanation:
Q: How can Customer 5 Emily's issue be resolved?
Explanation:
A simple return process should be provided for Emily, including a prepaid return label and clear instructions to ensure a hassle-free return experience. [P 166-169]
NEW QUESTION # 143
Who sets reverse logistics goals?
Answer: C
Explanation:
Senior management defines strategic priorities, including reverse logistics. [P-181]
NEW QUESTION # 144
A company relies heavily on a seasonal raw material, and price fluctuations are a concern due to the dependence on the success of the crop. Which factor primarily influences cost planning in this situation?
Answer: D
Explanation:
Seasonal demand affects cost planning due to fluctuations in raw material availability and pricing based on seasonal cycles. [P-22]
NEW QUESTION # 145
What distinguishes "inbound" and "outbound" in reverse logistics?
Answer: B
Explanation:
Inbound = receiving returns; outbound = returning products to customers. [P-181]
NEW QUESTION # 146
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