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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q78-Q83):

NEW QUESTION # 78
What original costs are involved in purchasing an asset and putting it into use? (Choose three.)

A. Spare parts
B. Delivery
C. Lease
D. Maintenance
E. Storage

Answer: A,C,D

NEW QUESTION # 79
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.
Why?

A. It indicates the Opened for user
B. It indicates who the document is about
C. It indicates who generated the document
D. It indicates who should sign the document

Answer: C

Explanation:
According to the ServiceNow Product Documentation on Document Templates1, document templates are records that define the layout and content of a document that can be generated from a table record, such as an HR case1. They can include information such as fields, variables, images, and signatures1.
According to the ServiceNow Product Documentation on Generate Documents from Templates2, when a document template is created from an HR case, the name of the person who created the document is added to the name of the attachment2. For example, if John Smith created a document from the template Employee Termination Letter, the attachment name would be Employee Termination Letter - John Smith.docx2.
The reason for this naming convention is to indicate who generated the document, which can be useful for auditing and tracking purposes2. It can also help to avoid confusion or duplication if multiple documents are generated from the same template by different users2.
The other options are not the correct explanation for why the name of the person who created the document is added to the name of the attachment. It does not indicate who should sign the document, as the signature can be added as a variable in the template1. It does not indicate the Opened for user, as the document can be generated for any HR case, not necessarily the one that the user opened2. It does not indicate who the document is about, as the document can contain information about multiple parties, such as the employee, the manager, and the HR representative2.
Reference:
1: ServiceNow Product Documentation: Document Templates
2: ServiceNow Product Documentation: Generate Documents from Templates

NEW QUESTION # 80
Which applications are required to perform a blind audit of your asset inventory?

A. ITSM Asset Management and ServiceNow My Assets mobile app
B. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
C. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
D. Hardware Asset Management (HAM) and Software Asset Management (SAM)
E. ITSM Asset Management and ServiceNow Agent mobile app

Answer: C

Explanation:
A blind audit is a type of inventory audit that does not provide any information about the expected assets in a location. The auditor scans all the assets in the location and compares them with the records in ServiceNow1.
To perform a blind audit, you need the Hardware Asset Management (HAM) application, which enables you to manage the lifecycle of your hardware assets, and the ServiceNow Agent mobile app, which allows you to scan asset tags and barcodes using your mobile device12.
The ServiceNow My Assets mobile app is used to view and request assets from the enterprise asset catalog, not to perform audits3.
The Software Asset Management (SAM) application is used to optimize software licenses and compliance, not to perform audits4.
The ITSM Asset Management application is used to track the financial, contractual, and inventory details of hardware and devices, not to perform audits. Reference:
1: Audit your inventory - Product Documentation: San Diego - ServiceNow
2: Enterprise Asset Inventory Management - ServiceNow
3: My Assets mobile app - Product Documentation: San Diego - ServiceNow
4: Software Asset Management - ServiceNow
5: IT Asset Management - ServiceNow

NEW QUESTION # 81
What are the goals of IT asset management (ITAM)? (Choose four.)

A. Improve productivity
B. Provide decision support
C. Provide financial reporting
D. Track logical relationships
E. Improve operational usage
F. Optimize cost

Answer: A,B,C,F

NEW QUESTION # 82
What information would you find on the Procurement tab of the Hardware Asset dashboard? (Choose two.)

A. Requests that require sourcing
B. Hardware model normalization status
C. Hardware nearing end of warranty
D. Hardware expenditure by vendor
E. Hardware models up for end of life
F. New hardware assets found by audits

Answer: A,D

Explanation:
The Procurement tab of the Hardware Asset dashboard is a graphical representation of the hardware asset procurement across the enterprise1.
The Procurement tab provides the following information1:
Hardware expenditure by vendor: This shows the total amount spent on hardware assets from each vendor in the current fiscal year. This helps to analyze the vendor performance and negotiate better contracts.
Requests that require sourcing: This shows the number and status of asset requests that need to be fulfilled by purchasing new hardware assets from a vendor. This helps to prioritize the procurement activities and optimize the inventory levels.
Therefore, the information that are also options in the question are C. Hardware expenditure by vendor and F.
Requests that require sourcing.
The other options that are not information on the Procurement tab are:
Hardware nearing end of warranty: This is an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware assets that are nearing or have expired their warranty period1.
Hardware model normalization status: This is an information on the Normalization tab of the Hardware Asset dashboard. This shows the number and percentage of hardware models that are normalized or not normalized1.
Hardware models up for end of life: This is also an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware models that are approaching or have reached their end of life date1.
New hardware assets found by audits: This is also an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware assets that were discovered by the asset inventory audit process but were not previously recorded in the CMDB1. References:
1: Hardware Asset Dashboard

NEW QUESTION # 83
......

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